Privacy Policy

Pontal Brazil, a trade name of Latnop Multiservices LLC (“Company,” “we,” “us,” or “our”), is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

This Privacy Policy is published in English, Portuguese, and Spanish. The English version is the sole legally binding document. Translations are provided for convenience only.

Information We Collect

Information You Provide to Us

When you engage our services or contact us, we may collect:

Contact information: Name, email address, phone number, and mailing address.
Identity documents: Copies of passports, birth certificates, government-issued IDs, and other official documents necessary to complete the services you have requested.
Service-related information: Details about the specific service you are requesting, including relevant dates, case numbers, and supporting documentation.
Payment information: Billing details necessary to process payments. We do not store full credit card numbers on our systems — payment processing is handled by third-party payment processors.

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies, including:

Usage data: Pages visited, time spent on pages, referring URLs, and browsing patterns.
Device information: Browser type, operating system, device type, and screen resolution.
IP address and approximate location: Used for analytics and to improve our services.

How We Use Your Information

We use the information we collect for the following purposes:

To provide our services: Processing your document requests, translations, consular assistance, and other services you have engaged us to perform.
To communicate with you: Contacting you regarding your service status, notifying you of important deadlines, responding to your inquiries, and providing updates about your requests.
To process payments: Completing billing and payment transactions.
To improve our website: Analyzing usage patterns to enhance user experience, content, and functionality.
To comply with legal obligations: Meeting regulatory, legal, or contractual requirements.
For marketing and analytics: Understanding how visitors interact with our website to improve our services and outreach, with your consent where required.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies provided by third-party services, including:

Google Analytics: To analyze website traffic and user behavior. Google Analytics collects anonymized data about how visitors use our site. You can learn more about Google’s data practices at google.com/policies/privacy/partners.
Meta (Facebook) Pixel: To measure the effectiveness of our advertising and deliver relevant ads to users on Meta platforms. You can manage your ad preferences through your Facebook account settings.
Other analytics and advertising tools: We may use additional third-party services for website analytics, advertising measurement, and remarketing purposes.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

We do not sell your personal information. We may share your information only in the following circumstances:

With government agencies and consulates: When necessary to complete the services you have requested (e.g., submitting passport applications, apostille requests).
With service providers: Third-party vendors who assist us in operating our website, processing payments, or delivering services, under contractual obligations to protect your data.
For legal compliance: When required by law, subpoena, court order, or to protect our legal rights.

Data Security

We take all necessary precautions to protect your personal data throughout the process of providing our services. Our security measures include:

Secure handling and storage of physical and digital documents.
Limiting access to personal information to authorized personnel only.
Using encryption for data transmitted through our website.
Regularly reviewing and updating our security practices.

While we take reasonable measures to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to safeguarding your data to the best of our ability.

Data Retention

Contact information: We retain your contact information so that we may notify you of important deadlines, follow up on ongoing services, and communicate relevant updates. You may request deletion of your contact information at any time.
Identity documents: Copies of personal documents submitted for service processing are retained only for as long as necessary to complete the requested service, after which they are securely disposed of unless retention is required by law.
Website analytics data: Collected through third-party tools (Google Analytics, Meta Pixel) and subject to the retention policies of those respective platforms.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal retention requirements.
Opt-out of marketing: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us using the information below.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can promptly delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will take effect immediately upon posting to this website. We encourage you to review this page periodically. The effective date at the top of this page indicates when this policy was last updated.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Latnop Multiservices LLC (DBA Pontal Brazil) 93 New York Ave, Newark, NJ 07105 Email: contact@pontalbrazil.com Phone: (973) 344-5032